Terms & Conditions

These Terms govern your relationship with the operator of the online gambling services offered under the brand "Casino Pinup" on the website https://pinupbet-ca.com ("Casino Pinup"). By accessing or using any services on pinupbet-ca.com, you agree to be bound by these Terms, as amended from time to time. If you do not agree, you must not use the website or services. These Terms are effective as of 1 January 2026.

Definitions

For the purposes of these Terms, the following definitions apply:

Operator: Carletta N.V., a public limited company (N.V.) registered in Curaçao under registration number 142346, holder of sub-license No. 8048/JAZ2017-003 issued by Antillephone N.V., and its affiliated entities, including B.W.I. Black-Wood Limited (Cyprus) acting as payment processing subsidiary, operating the online gambling services available at https://pinupbet-ca.com for Casino Pinup.
Website: The domain https://pinupbet-ca.com and any subdomains, mobile versions, applications, and related services through which Casino Pinup is made available to Users in Canada.
User: Any natural person who accesses the Website, with or without registration, including Players.
Player: A User who has successfully registered an account on the Website, has been verified where required, and is permitted to place Bets and use real-money gambling services.
Account: A personal, individual, non-transferable account created by a Player on the Website to access and use the gambling services, hold funds, place Bets, receive Bonuses, and manage personal settings.
Services: All gambling and related services offered on the Website, including but not limited to casino games (slots, table games, live dealer games), sports betting (if available), promotional offers, and any associated features such as chats and loyalty programs.
Bet: Any stake or wager placed by a Player using real money and/or Bonus funds on a game or event offered through the Services.
Wager: The act of staking real or Bonus funds on any game or betting market within the Services; also used to describe the wagering volume required to convert Bonus funds into withdrawable cash ("wagering requirements").
Bonus: Any promotional value granted to a Player by the Operator, including but not limited to deposit bonuses, free spins, free bets, cashback, loyalty rewards, or other promotional credits, which may be subject to specific terms, wagering requirements, and restrictions.
Balance: The total amount of funds held in a Player's Account at any time, which may be sub-divided into real-money balance and Bonus balance, each of which may be subject to different rules.
KYC ("Know Your Customer"): The identity verification procedures applied by the Operator in accordance with its AML/KYC Policy and applicable laws, requiring Players to provide documents and information for identification, age verification, and source-of-funds checks.
AML: Anti-Money Laundering and counter-terrorist financing obligations applicable to the Operator pursuant to Curaçao law, international standards, and best practices, as reflected in the Operator's AML/KYC Policy.
Terms: This Terms and Conditions document, as updated from time to time, together with the Privacy Policy, AML/KYC Policy, Responsible Gaming Policy, Bonus-specific rules, and any other policies referenced herein.
Restricted Jurisdictions: Countries or territories where the Operator does not accept Players or Bets, as determined by the Operator from time to time. Players must ensure that online gambling is lawful in their place of residence.
CA or Canada: For the purposes of these Terms, the geographic territory within which Casino Pinup targets Users with localized content and banking options. The Services are offered under an offshore license (Curaçao), not under provincial Canadian gambling licenses.
Dispute: Any complaint, claim, or disagreement between a Player and the Operator arising out of or relating to the use of the Services, including but not limited to game outcomes, account management, or Bonus conditions.

Account Registration

Eligibility and Age Requirements

Minimum age: To register an Account and use the Services, you must:
- Be at least 18 years of age; and
- Have reached the minimum legal gambling age in your province, territory, or country of residence if higher than 18.
Residence and legality: By registering, you confirm that:
- You are a resident in a jurisdiction where online gambling with an offshore-licensed operator is not prohibited by law; and
- You are not located in any Restricted Jurisdiction designated by the Operator from time to time.
Single account: Each Player may hold only one Account on Casino Pinup. Duplicate or linked accounts may be closed, and Bonuses and winnings may be voided.

Registration Process

Account creation: To create an Account, you must complete the online registration form on https://pinupbet-ca.com by providing:
- Full legal name;
- Date of birth;
- Residential address and country;
- Valid email address and, where requested, mobile phone number;
- Preferred currency (where multiple options are available) and password.
Email/phone verification: The Operator may require you to:
- Confirm your email address via a verification link; and/or
- Verify your phone number by entering a one-time code (SMS or similar method).
KYC verification: In accordance with the AML/KYC Policy (see https://pin-up.casino/en/aml), you may be required at any time (particularly prior to first withdrawal or upon reaching certain thresholds) to submit:
- Government-issued photo ID (passport, national ID card, or driver's licence);
- Proof of address (utility bill, bank statement, or similar dated within the last 3 months);
- Proof of ownership of payment methods used (e.g., redacted bank card copy or e-wallet screenshot); and
- Additional documents relating to source of funds or source of wealth, if reasonably required.
Verification timelines: The Operator will endeavour to review KYC documents within a reasonable timeframe, generally within 72 hours, but reserves the right to extend this period where necessary to comply with AML obligations.

User Obligations

Accuracy of data: You must:
- Provide accurate, complete, and up-to-date information during registration and throughout your use of the Services; and
- Promptly update your Account details if any information changes.
Password and account security: You are solely responsible for:
- Maintaining the confidentiality of your login credentials;
- Ensuring that your Account is not accessed or used by any third party, including minors; and
- Immediately notifying the Operator at [email protected] if you suspect that your Account has been compromised.
Prohibition on third-party use: You must not:
- Allow any other person to place Bets or access the Services using your Account;
- Use payment methods or funds that do not belong to you or that you are not duly authorized to use; or
- Act on behalf of another person or entity.
Compliance with laws: You are responsible for ensuring that your use of the Services complies with all applicable laws in your jurisdiction, including Canadian provincial regulations relating to online gambling, and you agree that the Operator shall not be liable where your use is unlawful.

Betting & Gameplay Rules

General Rules for Placing Bets

Availability of games: Casino games, including slots, table games, and live casino, are provided by licensed third-party game providers whose RNG (Random Number Generator) systems are audited by independent laboratories (e.g., eCOGRA, BMM Testlabs, 2023 certifications) to ensure fairness.
Placing a Bet: A Bet is considered placed when:
- You select the desired stake and confirm the spin, deal, or wager within the game interface; and
- The transaction is registered on the Operator's servers and reflected in your game history.
Minimum and maximum stakes: Minimum and maximum Bet amounts:
- Are defined at game level by each provider and/or by the Operator;
- Are displayed in the game rules or paytable; and
- May be adjusted by the Operator without prior notice, provided that any change does not affect Bets already placed.
Game rules: Each game has its own rules, paytables, and RTP (Return to Player) percentages provided by the game supplier. By playing, you agree to be bound by those rules in addition to these Terms.

Bet Confirmation, Cancellation, and Modification

Finality of Bets: Once a Bet has been confirmed and registered on the Operator's servers:
- It cannot be cancelled or modified by the Player;
- Subject to the technical error clause below, the result is considered final and binding.
Errors and malfunctions: In the event of:
- Obvious errors in odds, paytables, or game configuration; or
- Malfunction of software, hardware, or networks (including RNG failure),
The Operator reserves the right to:
- Void the affected Bets;
- Roll back the game to the state immediately before the error; and/or
- Correct the result and adjust your Balance accordingly.
Any malfunction voids all pays and plays in accordance with industry standards.
Disconnections: If you are disconnected from the internet or from the Website:
- In most modern games, the round will complete in the background, and the result will be recorded and available in your game history upon reconnection;
- If the game cannot accurately complete, the Operator may void the Bet and restore the stake to your Balance.

Conduct in Live Casino and Chats

Code of conduct: When using live casino tables or chat features, you must:
- Treat dealers, staff, and other players with respect;
- Refrain from harassment, insults, hate speech, threats, or discriminatory language;
- Not share personal contact details, payment information, or advertising content.
Prohibition of fraud and collusion: It is strictly prohibited to:
- Use bots, scripts, or automated tools to place Bets;
- Exploit bugs or vulnerabilities in games or on the Website;
- Collude with other players or third parties to gain an unfair advantage.
Sanctions: The Operator may, at its discretion:
- Mute or suspend your access to chat and live casino features;
- Void suspicious Bets and confiscate associated winnings; and/or
- Terminate or suspend your Account in accordance with the Termination & Suspension section.

Bonus Terms

General Bonus Conditions

Bonus offers: The Operator may provide promotional offers to Players, including:
- Welcome bonuses on first and subsequent deposits;
- Free spins or free bets;
- Reload bonuses, cashback, and loyalty rewards.
Each Bonus is subject to these general Bonus Terms and any specific conditions communicated in the relevant promotion.
Eligibility: Unless otherwise stated:
- Each Bonus is limited to one per Player, per household, IP address, device, payment method, and shared environment;
- Bonuses are intended for recreational players; professional play, bonus abuse, or syndicate play may result in exclusion.

Bonus Activation and Wagering Requirements

Bonus activation:
- Some Bonuses require a qualifying deposit (e.g., minimum deposit amount in CAD or equivalent);
- Others may require entry of a promo code at the cashier or opt-in via the promotions page;
- Details of activation requirements are provided with each promotion and may change periodically up to 2026.
Wagering requirements:
- Unless stated otherwise, deposit Bonuses must be wagered a specified number of times (e.g., 35x Bonus amount or 35x Bonus + deposit);
- Free spins winnings are usually credited as Bonus funds and subject to wagering before withdrawal;
- Only qualifying real-money Bets placed after Bonus activation count towards wagering requirements.
Timeframes:
- Bonuses and free spins are generally valid for a limited period (e.g., 7 - 30 days) from the moment of crediting, as indicated in each promotion;
- Failure to complete the wagering requirements within the specified timeframe may result in forfeiture of the Bonus and any associated winnings.
Maximum bet while wagering:
- The Operator may impose a maximum Bet amount per spin or game round while a Bonus is active (e.g., CAD 5 or equivalent);
- Placing Bets above the allowed maximum may result in confiscation of the Bonus and winnings, at the Operator's discretion.

Prohibited Games and Actions

Game restrictions: Certain games or categories (for example, some table games, live dealer games, or specific slots with high variance or bonus-buy features) may:
- Be excluded from wagering contributions; or
- Contribute at a reduced percentage (e.g., slots 100%, table games 10%, live casino 5% or 0%).
The applicable contribution table is displayed within each promotion, and the Operator may update it at any time.
Prohibited betting patterns: The following may be considered Bonus abuse:
- Placing single large Bets that exceed the stated maximum while Bonus wagering is in progress;
- Low-risk or zero-risk betting strategies (e.g., betting both red and black in roulette simultaneously);
- Delaying game rounds or using Bonus funds solely to progress through game features and then completing them with real-money stakes.
Consequences of Bonus abuse: If the Operator reasonably suspects Bonus abuse or irregular play, it may:
- Withhold or cancel Bonuses and associated winnings;
- Adjust Account balances to remove unfair gains; and/or
- Terminate or restrict the Player's eligibility for future promotions.

Combining Promotions

Non-cumulative offers: Unless explicitly allowed:
- Only one Bonus can be active on an Account at any given time;
- Deposits qualifying for one Bonus cannot simultaneously qualify for another Bonus.
Order of use:
- The Operator may decide the order in which Bonuses, free spins, and real-money funds are used;
- Details will be provided in the Bonus terms or Help section.
Cancellation of Bonus:
- You may request cancellation of an active Bonus via customer support at [email protected];
- Upon cancellation, any remaining Bonus balance and linked winnings may be forfeited, while your real-money balance remains unaffected unless otherwise specified.

Payments & Withdrawals

Deposit Methods and Conditions

Payment methods: For Users in Canada, the Operator may offer:
- Bank cards (e.g., Visa, Mastercard and comparable brands);
- E-wallets and online payment services;
- Prepaid vouchers and local payment intermediaries; and
- Cryptocurrencies, where available and lawful in the User's jurisdiction.
Payment processing may be handled by B.W.I. Black-Wood Limited (Cyprus) or other authorized processors.
Deposit limits:
- Minimum and maximum deposit amounts depend on the selected payment method and will be displayed at the cashier;
- The Operator may set additional limits for responsible gambling or AML reasons.
Fees:
- The Operator generally does not charge deposit fees, but reserves the right to do so, in which case the fee will be disclosed at the time of the transaction;
- Your bank, e-wallet provider, or crypto exchange may independently apply fees or currency conversion charges.

Withdrawals

Eligibility for withdrawal:
- You may request a withdrawal of your real-money balance, subject to completion of KYC procedures and any applicable Bonus wagering requirements;
- The Operator may require that withdrawals be made via the same method used for deposit, where feasible, in line with AML obligations.
Withdrawal methods and limits:
- Available withdrawal methods may differ from deposit methods and may vary by region;
- Minimum and maximum withdrawal amounts will be indicated at the cashier and may include daily, weekly, or monthly limits;
- The Operator may adjust limits for VIP or high-value Players, or for risk management reasons.
Processing times:
- The Operator aims to process withdrawal requests within a reasonable period, usually within 24 - 72 hours after approval of KYC documents;
- Additional delays may arise due to:
  - Incomplete or pending verification;
  - Banking or payment processor procedures; or
  - Public holidays or weekends.
Verification and security checks:
- The Operator may request updated information or documents prior to approving a withdrawal, in accordance with its AML/KYC Policy;
- Failure to provide such information may result in cancellation of the withdrawal and suspension of the Account.

Refunds, Chargebacks, and Treatment of Bets and Bonuses

Refund policy:
- Deposits are generally non-refundable once used to place Bets;
- In exceptional cases (e.g., clear technical errors or duplicate deposits), the Operator may, at its discretion, refund funds to the original payment method, subject to AML checks.
Chargebacks:
- If you initiate a chargeback or payment reversal, the Operator may:
  - Immediately suspend or terminate your Account;
  - Recover any winnings or Bonuses obtained from the disputed transaction; and
  - Provide relevant information to payment providers and competent authorities in case of suspected fraud.
Refunding Bets and Bonuses:
- Where a Bet is voided due to technical error or game malfunction, the stake may be returned to your real-money balance;
- If a Bonus was involved in such Bets, the Operator may adjust Bonus balances and wagering progress to reflect a fair outcome;
- No refunds are provided for Bonuses that have expired or been forfeited due to failure to meet wagering requirements within the required timeframe (up to 2026 and beyond as updated).

Limitation of Liability

Operator's Obligations

Fairness and integrity:
- The Operator undertakes to provide gambling Services in line with its Curaçao license No. 8048/JAZ2017-003 issued by Antillephone N.V.;
- Games are supplied only by reputable providers whose RNGs are audited by independent laboratories (including eCOGRA and BMM Testlabs in 2023), to support fairness and randomness.
Accuracy of results:
- Game results, Account balances, and transaction logs are generated and stored by the Operator's systems;
- In case of discrepancy between your screen display and the Operator's server records, the latter shall prevail.
Service availability:
- The Operator aims to keep the Website and Services available on a continuous basis;
- Maintenance, security updates, or unforeseen technical issues may occasionally render the Services temporarily unavailable.

Exclusions and Limitations

Technical failures and external factors:
- The Operator shall not be liable for any loss or damage resulting from:
  - Internet connectivity problems, network interruptions, or failures on your side;
  - Hardware or software malfunctions of your device;
  - Third-party actions, including payment processors or telecommunication providers.
Indirect and consequential damages:
- To the maximum extent permitted by applicable law, the Operator is not liable for:
  - Indirect, incidental, consequential, or punitive damages;
  - Loss of profits, opportunity, business, or data, arising from use of the Services.
Maximum compensation:
- In any case where the Operator is found liable to you in connection with a particular Bet, game, or transaction, its maximum liability shall not exceed:
  - The amount of the Bet or stake placed in that specific game round or transaction; or
  - Where the liability does not relate to a particular Bet, the total amount of your deposits remaining on your Account at the time of the event.
Local law considerations:
- Some Canadian provinces and territories may not allow exclusions or limitations of liability for certain types of damage;
- In such cases, the above limitations apply only to the extent permitted by the laws of your province or territory.

Intellectual Property Rights

Ownership

Website content:
- All content on https://pinupbet-ca.com, including but not limited to text, graphics, logos, icons, images, audio and video material, software, and design, is owned by the Operator or its licensors and is protected by copyright and other intellectual property laws;
- The "Casino Pinup" brand and associated marks used in connection with Casino Pinup are trademarks or trade names owned or licensed by the Operator.
Software and game content:
- The games made available on the Website are provided under license from third-party software suppliers;
- You obtain no rights to such software except for a personal, non-exclusive, non-transferable license to use it for the purpose of accessing and using the Services in accordance with these Terms.

Restrictions on Use

Prohibited acts:
- You may not, without prior written consent of the Operator:
  - Copy, reproduce, distribute, modify, display, transmit, or create derivative works from any part of the Website or its content;
  - Reverse engineer, decompile, disassemble, or otherwise attempt to access the source code of any software used on the Website, except to the extent permitted by mandatory law;
  - Use any automated tools (e.g., scraping, bots) to access, collect, or index any portion of the Website.
Permitted personal use:
- You may print or download content from the Website solely for your personal, non-commercial use in connection with the Services, provided that all copyright and proprietary notices are preserved;
- Any unauthorized use of the intellectual property may result in civil and/or criminal liability.

Privacy & Data Protection

Your personal data is collected and processed by the Operator in accordance with its Privacy Policy, which forms an integral part of these Terms.

Privacy Policy reference: The current Privacy Policy is available at:
- https://pin-up.casino/en/privacy
and sets out in detail:
- The categories of data collected (e.g., identification data, contact details, transactional and behavioral data);
- The purposes and legal bases of processing (e.g., account management, AML compliance, fraud prevention, marketing where consent is given);
- Your rights in relation to your data, including access, rectification, and, where applicable, objection or deletion.
AML/KYC and responsible gaming policies:
- The AML/KYC Policy is available at https://pin-up.casino/en/aml;
- The Responsible Gaming Policy is available at https://pin-up.casino/en/responsible-gaming;
- These documents describe how your data may be processed for verification, risk assessment, and harm prevention.
Consent and marketing:
- By registering, you consent to processing of your data as described in the Privacy Policy;
- You may manage your marketing preferences at any time via Account settings or by contacting [email protected].

Changes to Terms

Right to Amend

Updates:
- The Operator may amend these Terms, including Bonus rules and payment conditions, from time to time up to and beyond 2026 to reflect changes in law, regulatory guidance, technical developments, or business practices;
- Any updated version will be published on https://pinupbet-ca.com and will indicate the date of last revision.

Notification Procedure

Notice to Users:
- Where changes are material, the Operator will use reasonable efforts to notify you via:
  - On-site banners or pop-up notifications upon login; and/or
  - Email sent to the address registered on your Account.
Effective date of changes:
- Amended Terms take effect on the date specified in the notice or on the Website;
- Continued use of the Services after that date constitutes your acceptance of the updated Terms.

Right to Discontinue Use

Disagreement with changes:
- If you do not agree with the updated Terms, you must immediately stop using the Services and may request closure of your Account in accordance with the Termination & Suspension section;
- You may withdraw any remaining real-money balance, subject to satisfaction of KYC requirements and resolution of any outstanding issues.

Termination & Suspension

Termination by the Player

Account closure:
- You may request closure of your Account at any time by contacting [email protected] or via available self-service tools on the Website;
- Upon closure, any remaining real-money balance may be withdrawn, subject to verification and these Terms, while any active Bonuses may be forfeited.
Self-exclusion:
- If you wish to self-exclude for responsible gambling reasons, you may contact support at the same email address;
- Details of self-exclusion options and their consequences are set out in the Responsible Gaming Policy.

Suspension and Termination by the Operator

Grounds for suspension or termination:
- The Operator may suspend or terminate your Account, block access to the Services, or withhold funds where it reasonably suspects:
  - Violation of these Terms or any applicable policy;
  - Fraud, money laundering, terrorist financing, or other criminal activity;
  - Use of multiple accounts, identity theft, or unauthorized use of payment methods;
  - Bonus abuse, collusion, or cheating;
  - That you are a minor or otherwise ineligible to use the Services.
Procedure and notice:
- Where permitted by law and not prejudicial to any investigation, the Operator will:
  - Provide notice of suspension or termination to your registered email; and
  - Indicate, in general terms, the reason for such action and any next steps.
Refunding of funds:
- In cases not involving breach of law or these Terms:
  - Any remaining real-money balance (excluding Bonuses and any winnings derived from Bonus abuse) may be returned to you, subject to KYC and AML checks.
- In cases involving serious breach, fraud, or unlawful activity:
  - The Operator may freeze or confiscate funds and cooperate with competent authorities, in line with AML obligations and applicable law.

Governing Law & Jurisdiction

Applicable Law

Primary governing law:
- These Terms and any Dispute arising from or related to your use of Casino Pinup on pinupbet-ca.com are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection provisions of your place of residence, where applicable.
Canadian regulatory context:
- Online gambling in Canada is subject to provincial and territorial regulation;
- The Services are offered under an offshore license issued by Antillephone N.V. (Curaçao). You are responsible for ensuring that using such Services does not violate local laws applicable to you.

Dispute Resolution

Internal complaints process:
- If you have a complaint, you should first contact customer support at [email protected], providing:
  - Your Account details;
  - A clear description of the issue; and
  - Any supporting evidence (e.g., screenshots, transaction IDs).
- The Operator will use reasonable efforts to respond and resolve the complaint within a reasonable timeframe.
Escalation to regulator:
- If your complaint is not resolved to your satisfaction, you may escalate it to the Curaçao licensing authority for this Website via the Antillephone N.V. complaint portal:
  - https://validator.antillephone.com/validate?domain=pin-up.casino
- You should follow the instructions on that site and provide all required information.
Court jurisdiction:
- Subject to the above and unless otherwise required by mandatory law:
  - Any Dispute that cannot be resolved through the internal complaints process or regulator escalation shall be submitted to the competent courts of Curaçao;
  - Nothing in this clause prevents you from bringing a claim in the courts of your place of residence where such right is granted by applicable consumer laws.

Contact Information

If you have any questions regarding these Terms or wish to contact the Operator for support, complaints, or legal matters related to Casino Pinup on pinupbet-ca.com, you may use the following contact details:

Customer Support Email: [email protected]
- For general inquiries, technical issues, payment questions, Bonus clarification, and self-exclusion requests.
Website:
- Primary domain for Canada: https://pinupbet-ca.com
- General terms and policies reference site: https://pin-up.casino/en/terms (for background reference; these Terms govern for Casino Pinup).
Regulator Complaint Portal:
- Antillephone N.V. (license validation and complaint form): https://validator.antillephone.com/validate?domain=pin-up.casino
Mailing and Legal Address:
- At the time of drafting, the specific street addresses of Carletta N.V. (Curaçao) and B.W.I. Black-Wood Limited (Cyprus) are not provided in this document. Updated contact or address information, if published, will be made available on the Website or upon written request to [email protected].

All communications with the Operator should be in English unless otherwise agreed. The Operator may keep records of communications for compliance and quality assurance purposes up to and beyond 2026 in accordance with its Privacy Policy and applicable law.