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Responsible Gaming

Responsible gaming at Casino Pinup on pinupbet-ca.com is based on the principle that gambling must remain a form of entertainment, not a way to solve financial or personal problems. Our goal is to provide clear information, practical tools, and transparent rules so that every player can make conscious, informed decisions about when, how, and how much to play. We recognize that a small proportion of customers may experience loss of control or gambling-related harm. For this reason, Casino Pinup offers limits, self-exclusion options, and access to independent professional support. Our support team is available to answer questions, help you configure safety tools, and guide you toward specialized assistance if you suspect that gambling is becoming a problem.

Risk Awareness

Gambling always involves risk. Understanding the early signs of problematic play helps you react in time and protect yourself and your family. You should regularly review your behavior, spending, and emotions connected with gambling on Casino Pinup and other sites you may use.

Common warning signs of gambling problems

  • Increasing time and money spent: You bet more frequently, play longer sessions, or raise your stakes to "chase" previous losses or to feel the same excitement.
  • Preoccupation with gambling: You often think about the next game, plan how to obtain money for gambling, or review past bets even when you are at work, school, or with family.
  • Loss of control: You struggle to keep to a budget or time limit, stop only when you have spent all available funds, or continue playing despite telling yourself you would stop.
  • Gambling with borrowed or essential funds: You use money that was intended for rent, bills, food, or borrow from family, friends, or lenders to continue gambling.
  • Hiding behavior: You conceal gambling activities, delete transaction histories, lie about the size or frequency of your bets, or feel guilty and ashamed after playing.
  • Negative impact on life: Your relationships, work or studies, sleep, and mental or physical health suffer due to gambling or gambling-related stress.

Self-assessment: check your behavior

The following questions are for personal reflection only. If you answer "yes" to several of them, you may be at risk of gambling-related harm and should consider using the tools and support resources described on this page.

  • Do you often spend more money or time on gambling than you originally planned?
  • Do you gamble to escape problems, reduce anxiety, or improve your mood when you feel stressed or depressed?
  • Have you ever tried to win back losses by immediately continuing to play ("chasing losses")?
  • Have your gambling activities caused conflicts with your partner, family members, friends, or colleagues?
  • Have you ever borrowed money, sold personal items, or delayed paying bills in order to gamble?
  • Do you feel restless, irritable, or upset when you try to cut down or stop gambling?
  • Have you lied about your gambling, the amount you lost, or the time you spend playing?
  • Have others expressed concern about your gambling behavior, even if you disagreed?

If your answers raise concerns, we strongly recommend that you use our limit and self-exclusion tools, contact our support team at [email protected], and reach out to one of the independent organizations listed below.

Limits & Tools

Casino Pinup provides technical tools on pinupbet-ca.com to help you manage your gambling activity in line with Canadian best practices for player protection. These tools are designed to support your own decisions about safe play and cannot replace personal responsibility.

Deposit limits (daily, weekly, monthly)

Deposit limits restrict the total amount of money you can add to your account during a chosen period. Once the limit is reached, you will not be able to deposit more until the period resets.

  1. Access your account settings: Log in to your Casino Pinup account on pinupbet-ca.com and go to "My Account" or "Profile".
  2. Open the responsible gaming section: Select "Responsible Gaming", "Limits", or a similarly named menu item (wording may vary slightly in future interface updates).
  3. Choose deposit limit type: You can normally set:
    • Daily limit - the maximum you can deposit in any 24-hour period.
    • Weekly limit - the maximum you can deposit from Monday to Sunday (or a similar rolling 7-day period).
    • Monthly limit - the maximum you can deposit in any calendar month.
  4. Enter specific amounts: Decide what you can comfortably afford to lose without affecting necessary expenses. Manually type an amount in CAD (for example, 50 CAD per day, 150 CAD per week, 300 CAD per month).
  5. Confirm and save: Review the entered amounts and click "Save", "Apply", or similar. Increases may take effect only after a cooling-off period, while decreases are usually applied immediately.

Important: Always base your limits on your disposable income, not on expected winnings or credit availability. If your financial situation changes, reduce your limits or consider self-exclusion.

Time limits and session tools

Controlling the time you spend gambling is as important as controlling the money you use. Casino Pinup provides features such as session timers and reality checks where available.

  • Session timers / reality checks:
    1. Go to "My Account" -> "Responsible Gaming" or "Session Settings".
    2. Enable session reminders and choose the interval (for example, every 15, 30, or 60 minutes).
    3. When the reminder appears, it will show your session duration and sometimes your net result, encouraging you to take a break or log out.
  • Daily/weekly time caps (if available):
    1. In the same section, look for "Time Limits" or "Session Caps".
    2. Set the maximum daily or weekly play time in minutes or hours (for example, 60 minutes per day, 5 hours per week).
    3. After the cap is reached, you may be automatically logged out or prevented from launching new games.

Short breaks ("Time-Out" for 24 - 72 hours)

If you feel tired, emotionally affected by recent results, or tempted to chase losses, you can take a short "Time-Out" from Casino Pinup.

  1. Open Time-Out settings: Log in, go to "My Account" -> "Responsible Gaming" and select "Time-Out", "Cool-Off", or similar.
  2. Select duration: Choose a short break period, typically:
    • 24 hours
    • 48 hours
    • 72 hours
  3. Confirm your choice: Read the explanation of what Time-Out means (no deposits, no bets, restricted access) and click "Confirm". The Time-Out will apply immediately or from your next login attempt.
  4. Respect the break: Use this time to evaluate your gambling, review your finances, and, if needed, contact support or a professional counselor.

During a Time-Out, you may still be able to log in only to check information or withdraw funds, depending on the configuration in place at the time. You will not be able to place new bets or use bonuses until the Time-Out ends.

Self-Exclusion

Self-exclusion is a stronger protective measure for players who feel they are losing control of their gambling. It may be temporary (minimum six months) or permanent (lifetime) and is designed to block your access to Casino Pinup on pinupbet-ca.com for the selected period.

How to request self-exclusion

  1. Access the self-exclusion area:
    • Log in to your account and go to "My Account" -> "Responsible Gaming".
    • Select "Self-Exclusion" or "Close Account for Gambling Reasons".
    • If you cannot log in, contact us at [email protected] and request self-exclusion via email, clearly stating your registered personal details.
  2. Choose the exclusion period: Within the self-exclusion section, select the duration that best reflects your situation, for example:
    • 6 months
    • 1 year
    • 2 - 5 years (where offered)
    • Lifetime (permanent) exclusion
  3. Review important information: The page will explain the consequences of self-exclusion, including login restrictions and handling of remaining balances, in line with our terms and conditions and applicable Curaçao licensing rules.
  4. Confirm your decision: Tick any required confirmation box stating that you understand the implications, then click "Confirm", "Self-Exclude", or similar. We may send you a confirmation email for your records.

Consequences of self-exclusion

  • Account access: During the self-exclusion period, you will not be able to log in and play on Casino Pinup via pinupbet-ca.com. We may also take reasonable steps to prevent you from opening new accounts with the same personal details.
  • Deposits and bonuses: No new deposits can be made, and you will not receive marketing offers, promotional messages, or bonuses related to gambling activity while excluded.
  • Withdrawals and remaining balance: Subject to verification and our general terms, you may be able to request withdrawal of any remaining real-money balance by contacting [email protected]. Wagering on bonuses, if any, will cease, and bonus funds may be cancelled according to the applicable bonus rules.
  • Irreversibility during the period: Self-exclusion is intended to be binding. As a rule, it cannot be shortened or cancelled before the expiry date. For lifetime exclusions, re-opening is generally not permitted.

Support during self-exclusion

If you request self-exclusion, we strongly encourage you to:

  • Seek professional counseling through the Canadian and international organizations listed in the "Support Resources" section.
  • Install blocking or filtering software on your devices to restrict access to other gambling sites.
  • Inform trusted family members or friends about your decision so that they can support your recovery process.

Support Resources

Casino Pinup is operated by Carletta N.V., licensed under Antillephone N.V. (License No. 8048/JAZ2017-003) in Curaçao, and offers services to customers in Canada via pinupbet-ca.com. While we provide tools and internal support, independent professional assistance is often essential. The following resources can support players and their families in Canada and worldwide. All external organizations are independent from Casino Pinup, and we are not responsible for their services or content.

Local support in Canada

The services listed below are examples of widely recognized Canadian helplines and support programs. Availability, contact details, and scope may change. We encourage you to verify the latest information on the official websites for your province or territory.

  • Canada-wide information and referral:
    • Wellness Together Canada (problem gambling support): Online platform offering self-help tools, text and phone support, and connections to counselors.
      • Phone: 1-866-585-0445 (adult counselling services, 24/7)
      • Text (adults): Text WELLNESS to 741741
      • Website: wellnesstogether.ca
      • Languages: English and French (with access to interpreters for additional languages in some services)
  • Provincial examples (not exhaustive):
    • Ontario - ConnexOntario:
      • Phone: 1-866-531-2600 (24/7, confidential)
      • Website: connexontario.ca
      • Languages: English, with access to interpreters for multiple languages
    • British Columbia - Gambling Support BC (GSS):
      • Phone: 1-888-795-6111 (24/7)
      • Website: bcresponsiblegambling.ca
      • Languages: English; some services also available in other languages via interpreters
    • Quebec - Gambling: Help and Referral (Jeu: aide et référence):
      • Phone: 1-800-461-0140 (24/7)
      • Website: jeu-aidereference.qc.ca
      • Languages: French and English

Confidentiality notice: Calls and chats with these services are confidential and anonymous in most cases. They are separate from Casino Pinup, and we do not have access to information you share with them.

International support organizations

🏢 Organization 📞 Contact 🌐 Website ⏰ Hours 🗣️ Languages
GamCare (UK) +44 0808 8020 133 gamcare.org.uk 24/7 English
Gambling Therapy Online chat gamblingtherapy.org 24/7 Multilingual
Gamblers Anonymous Local meetings gamblersanonymous.org Varies Multiple

Self-exclusion schemes by country

In addition to the internal self-exclusion offered by Casino Pinup, some jurisdictions operate centralized self-exclusion systems. If you reside or spend time in these countries, consider registering with the relevant scheme (subject to eligibility):

  • United Kingdom - GamStop: A free national self-exclusion scheme covering most UK-licensed online gambling operators.
  • Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national registry allowing individuals to block themselves from licensed gambling in Spain.
    • Information: via the Spanish Directorate General for the Regulation of Gambling (DGOJ) and regional authorities.
  • Other jurisdictions: Many European and international regulators offer similar programs. Please consult your local gambling authority or health service for the most accurate information applicable to your residence.

Blocking and filtering applications

Blocking software can help you prevent or limit access to online gambling content across multiple websites and apps, regardless of operator or jurisdiction. These tools are not operated by Casino Pinup and may involve subscription fees or specific device requirements.

  • Gamban: Software that blocks access to thousands of gambling-related websites and applications.
  • BetBlocker: A free tool providing device-level blocking of gambling content.
  • Other filters: General parental-control and content-filtering solutions can also be configured to restrict gambling-related domains.

Family and loved ones support

Problem gambling affects not only the player but also partners, children, parents, and friends. Many organizations listed above offer separate support for family members and concerned significant others. Confidential counseling, support groups, and online forums can help you cope, protect your own well-being, and develop constructive strategies to support the person who gambles.

Help for Family

If someone close to you is affected by gambling problems on Casino Pinup or other platforms, you may feel worried, angry, or helpless. It is important to seek support for yourself and to approach the conversation with care and respect.

How to talk to a person with gambling problems

  • Choose the right moment: Speak when both of you are calm and not under the influence of alcohol or acute stress. Avoid confronting the person immediately after financial losses.
  • Use non-judgmental language: Focus on your own feelings and observations rather than accusations. For example, say "I feel worried when..." instead of "You are irresponsible because...".
  • Refer to specific impacts: Explain how gambling affects the family budget, trust, time spent together, or children. Be factual, not emotional, where possible.
  • Encourage, do not control: Emphasize that you are willing to support them in seeking help, but that they remain responsible for their decisions. Avoid covering up their debts or repeatedly bailing them out.
  • Offer concrete options: Mention self-exclusion on pinupbet-ca.com, provincial helplines, psychologists, and support groups, and offer to help with the first contact.

Family support groups and resources

You do not have to manage this situation alone. Specialized organizations provide support for relatives and friends of people with gambling problems:

  • Gam-Anon: A fellowship for family and friends of compulsive gamblers.
    • Website: gam-anon.org
    • Resources: local meetings, literature, and online information.
  • Online forums and chats:
    • Many provincial services (such as ConnexOntario or BC Gambling Support) provide online chat or forums for affected others.
    • International platforms like Gambling Therapy also include sections for family members.

Recommended next steps

  • Seek professional counseling: A licensed psychotherapist, psychologist, or counselor experienced in addiction can help both you and the person who gambles. Ask provincial helplines for referrals to specialists in your area.
  • Use hotlines and crisis services: If there is an immediate risk of self-harm, violence, or severe financial crisis, contact emergency services or crisis hotlines in Canada right away (for example, 9-1-1 in emergencies or 9-8-8 for suicide crisis helplines where available).
  • Protect your finances: Consider taking steps to protect joint accounts, review shared debts, and, if necessary, seek legal or financial advice to minimize harm.
  • Take care of yourself: Ensure you maintain your own physical and mental health - rest, talk to trusted friends, and set personal boundaries.

Operator's Commitment

Casino Pinup, operated by Carletta N.V. under Curaçao License No. 8048/JAZ2017-003 and offered to Canadian customers via pinupbet-ca.com, is committed to promoting responsible gaming and minimizing gambling-related harm. Our internal procedures focus on early detection of risky behavior, transparent information, and consistent application of player protection tools.

Internal risk-check procedures

  • Behavioral monitoring: Subject to applicable privacy and data-protection laws, we may analyze anonymized and account-level data such as:
    • Frequency and duration of gaming sessions;
    • Deposit patterns, including rapid increases or use of multiple payment methods;
    • Repeated attempts to deposit after card declines or failed payments;
    • Indicators of chasing losses, such as frequent deposits immediately after significant losses.
  • Automated alerts and manual review: If certain predefined risk thresholds are met, our systems may generate internal alerts for further review by trained staff. This review may lead to responsible gaming interventions, such as sending educational messages or suggesting limits.
  • Warning messages and prompts: Where appropriate, players may receive on-site notifications or emails reminding them to set or adjust limits, take a break, or consider self-exclusion if repeated high-risk patterns are observed.
  • Training of personnel: Staff responsible for customer service and risk monitoring receive training in responsible gaming principles, recognizing signs of problem gambling, and referring players to appropriate support channels.

When we may initiate contact

In line with best practices and subject to local legal requirements and our privacy policy, the support team of Casino Pinup may proactively contact you if:

  • Our systems indicate unusual or significantly increased gambling activity compared to your historical behavior;
  • We identify behavior patterns commonly associated with loss of control, such as frequent small deposits after heavy losses or multiple unsuccessful deposit attempts;
  • You frequently request cancellation of withdrawals in order to continue gambling;
  • You directly state to our support agents that you feel your gambling is becoming problematic.

Such contact may include emails or messages:

  • Informing you about responsible gaming tools (limits, Time-Outs, self-exclusion);
  • Encouraging you to review your activity and consider reducing your spending;
  • Providing information about independent support organizations.

In severe or persistent high-risk cases, and where permitted by law and our license conditions, we may impose restrictions on your account, such as reduced deposit limits or temporary suspension, even if you have not requested them. These measures aim to reduce the risk of harm and are applied in accordance with our internal policies and Curaçao regulatory requirements.

Updates

This responsible gaming page is periodically reviewed and updated to reflect changes in legal requirements, regulatory guidance, internal procedures, and industry best practices relevant to Canadian customers and to our Curaçao license.

How you will be notified of changes

  • Website notifications: Material changes to our responsible gaming policy may be communicated through banners or pop-up messages on pinupbet-ca.com, or by updated links in the footer sections of the site.
  • Email communication: Where required or appropriate, we may send email notifications to the address registered to your Casino Pinup account to inform you of significant updates to player protection measures, tools, or conditions.
  • Terms and policies: Changes may also be reflected in our general Terms and Conditions, Privacy Policy, and other related policies published on the official sites associated with Casino Pinup, including pin-up.casino/en/terms and related pages.

Date of last update of this responsible gaming page: 06 November 2026.

Contact & Feedback

If you have questions about responsible gaming, need help setting up safety tools, or wish to provide feedback on our policies, the responsible gaming function at Casino Pinup can be contacted through the following channels.

Responsible gaming contact details

  • Email (primary contact): [email protected]
    • Purpose: self-exclusion requests, limit adjustments, responsible gaming questions, and general support.
  • Phone: Not specified. If a dedicated phone number for responsible gaming support becomes available, it will be added to this section and on our contact page.

Feedback and self-control requests

You can also use the feedback mechanisms provided on or linked from pinupbet-ca.com:

  • On-site feedback/contact form: Use the general contact or feedback forms available on the official website to:
    • Request assistance in setting or changing deposit and time limits;
    • Ask for information about responsible gaming policies and tools;
    • Share suggestions for improving our player protection measures.
  • Regulator complaint portal (external): If you are unable to resolve a dispute with us through internal channels, you may submit a complaint to our licensing authority:

When contacting us about responsible gaming, please include your full name, registered email address, and a clear description of your request (for example, "requesting 12-month self-exclusion", "need help setting a 200 CAD monthly deposit limit", or "feedback on session reminders"). Our team will make reasonable efforts to respond in a timely manner and to handle your information confidentially in accordance with our privacy policy and applicable laws.